Shipping policy
Processing and shipping
Every order is prepared and shipped within 24 to 48 business hours after payment confirmation. Every console is switched on and checked individually before it is boxed; our retro gaming consoles are delivered ready to play, and the SD card with preloaded OS is included in the versions that come with one.
During busy periods, or when new models reach the range, this step can take a few more days. If that happens, we let you know by email and keep you posted until the parcel is handed over to the carrier: no order is left without news.
Delivery times
Estimated delivery time is 4 to 14 business days from payment confirmation, preparation included, depending on the destination country. The time for your country is shown on every product page and in your cart. You receive a tracking number by email while your parcel is being prepared; it goes live once the carrier collects it.
| Destination country | Estimated time |
|---|---|
| France | 4–7 business days |
| Germany | 6–9 business days |
| Austria | 6–10 business days |
| Belgium | 9–12 business days |
| Netherlands | 4–8 business days |
| Italy | 7–11 business days |
| Spain | 6–10 business days |
| Portugal | 11–14 business days |
| United Kingdom | 5–8 business days |
| Ireland | 9–14 business days |
| Poland | 6–10 business days |
| Sweden | 6–9 business days |
| Denmark | 6–9 business days |
| Finland | 9–14 business days |
| Norway | 9–14 business days |
| Greece | 9–14 business days |
| Slovenia | 9–12 business days |
| Slovakia | 9–12 business days |
| Croatia | 9–14 business days |
| Switzerland | 9–14 business days |
| United States | 6–10 business days |
| Canada | 7–12 business days |
For other destinations, the estimated time is shown on the product page and at checkout. These times are given for guidance only; they may vary during busy periods or in the event of circumstances beyond our control (force majeure, carrier delays, customs formalities).
Shipping fees
Applicable shipping fees are calculated and displayed at checkout, before you finalize your order.
Delivery areas
We ship within France and internationally. For destinations outside the European Union, customs duties or local taxes may apply and remain the responsibility of the recipient.
Tracking and receipt
Track your parcel at any time from the Track my order page. If you are absent at delivery, follow the carrier's instructions shown in your tracking email. If your parcel is not delivered within a reasonable time, write to us at contact@joypadia.com: our customer service (FR/EN) will follow your case through to resolution.